Where I live (in a codominium complex), if you want a gas/charcoal smoker/grill you have to move it 10 feet from the building to meet fire codes, which is a pain. Electrics have no restrictions. I bought a Brinkmann electric smoker back in June but was very dissatisfied with no temp controls, so started researching other electrics. Long story short, I saw something in my research about SI, visited the site and forum. The amazing thing about the SI was the virtual absence of negative reviews. Then after a call to SI and Steve actually answered the phone and took the time to answer my questions, I was sold.
Bought the #1 but in the last 3 weeks I've had several people ask me to cook ribs, chicken and salmon for them, so one of the people that sampled the excellent results bought the #1 from me yesterday, and I promptly ordered a #2 as its replacement. I can't wait to break it in.
Stevemakes a great product, and the customer orientation is first class.
I'm telling all my friends about SI!