That's all we can ask, Mikey! I am sorry that you are currently dissatisfied, but I'm confident there's a solution out there. There are lots of us on here who have had dozens upon dozens of successful smokes. I sense your frustration in your tone, but please take our input in the spirit it is meant in; to be helpful. Walt is right about the simplicity of the units. If you have a defective unit, Steve will make it right. It wouldn't be the first time, and certainly not the last! These things are built by people, and are not perfect (nothing is).
If you read back through the 7,300+ posts on here, you will find your problem to be very rare. In those cases, Steve has either satisfied the customer, or provided a refund. Unfortunately, not everyone will have the same expectations and be satisfied in the same way. This may not be what you're needing to hear, as you've indicated that all we are advising is to "be happy." But, we (the community) is actually pulling for you! The hundreds of us,that are very satisfied, want every new owner to be happy, as well!
If you choose to give the unit a chance, and try it further, I wish you the best of luck and success. If you decide that your WSM is the best way to go, and ask for a refund, please package the unit properly for shipping. Sorry I had to mention this, but we've had some who didn't. Please let me know if I can be of further assistance. I see you're in contact with Steve, so let's see what happens!