Out of the box

[Moonz]

Got the #2 unpacked today, just minor issues,scratch on temp gauge
Some surface rust on door drip. Any one else seen this, I could just be to
Picky. I'm in manufacturing and try to ship parts clean. Other then that it looks great!
My first electric, had a propane 5 years.

 

[jbauch357]

If it were me I'd be pretty disappointed by seeing brand new equipment arrive already rusted, especially if it were $400.

Heck, I sent a (brand new) $129 pistol back to the manufacturer due to having rust right out of the box.

I've been perfectly happy with my smoker and Steve has been great to talk with on the phone as well as in e-mail, so I'd be giving him a call and discussing this.

 

[Moonz]

Right on JB. Got a hold of Steve
everything is  figured out, the rust comes right off.
Just wondering if anyone else seen this? Time to start smokin!

 

[DivotMaker]

Welcome, Moonz!  That's unusual, for sure!  Steve, normally, inspects every unit before it ships, so I'm surprised this slipped through!  Glad to hear you got it worked out...now get to smokin-it!

Throw a first name and town in your signature line, if you'd like - helps us get to know our new member!

 

[Longhornamus]

Moonz, you are going to love it! I did not have those issues with mine, but it appears you have it figured out. Keep us posted on your smoking-it results!

 

[Pork Belly]

There was one other guy that posted about it several months ago. His was a new unit also, there was rust at the weld seams. He took it off with a green plastic scrub pad.