1st time using #3D wifi off to a rough start

[eggmoe]

Hello All,
I got my new smoker yesterday! I prepped the smoker this morning to run the burn-in and the smoker trips my garage GFCI circuit, but works on a different circuit. update: I emailed customer support and they are sending a new heat element. great customer support!
Second problem is the app disconnects from the controller, 3 times now in the the last 5 hours, and the only way I can get it to work, again is to remove the device from the app, reset the WIFI on the controller by holding the set and back buttons for 10 seconds, and then re-pair. I know my network signal is strong on the 2.4Ghz as I have a InkBird wifi temp probe in the smoker working fine. So... My question is should I try to update the controller firmware, and if so could someone kindly forward the instructions?, or other advice?
Now I'm finally smoking 2 baby backs at 275 (higher temp because I'm in the weeds big time)! Thanks in advance!

 

[old sarge]

Welcome David from SE Arizona. I cannot help you regarding wifi. I know some folks have had problems and others zero problems. As for gfci tripping, I run my smokers on a non-gfci circuit and never tripped a normal breaker.

 

[eggmoe]

I have to use a GFCI so I hope a new heating element will fix it.

 

[old sarge]

While you have the hood up to change out the element, look for any loose connections or evidence of arcing which can occur on any appliance with loose wiring.