elkins20
New member
Hey Everyone,
Just wanted to share about the Customerservice at http://www.auberins.com/ where I purchased my Auber from. A few days ago was going to do a smoke on the Little guy, programed the WSD1200GPH, had smoker ready and plugged into the back of the Auber, using an extension cord had the Auber plugged into an outside outlet, also it had rained earlier. But, the outside outlet was supposed to be waterproof. Turned on the switch on the Auber heard a loud pop. And Auber was not working. I thought had blown either the extension cord or the outlet as that is where the sound came from. On further testing found the outlet was blown and there was no current coming from the Heater female plug on the back of the Auber. I did check inside and all the wiring looked ok. I sent unit to Auber after talking to Kane thru e-mails. They found the ground wire was lose from the power cord and also the SLR was blown. Anyway they have fixed the unit for free and also shipping it back to me for free. Looks like Auber Customer service is also very good. Since I had replaced the power cord with a short cold weather cord. I was concerned that would have blown the warranty. Kane told me that it was repaired and to keep an eye on it to make sure it is working fine. They also asked if the smoker was damage and I told them no as have used it twice since the problem happened with the outlet.
Just wanted to share about the Customerservice at http://www.auberins.com/ where I purchased my Auber from. A few days ago was going to do a smoke on the Little guy, programed the WSD1200GPH, had smoker ready and plugged into the back of the Auber, using an extension cord had the Auber plugged into an outside outlet, also it had rained earlier. But, the outside outlet was supposed to be waterproof. Turned on the switch on the Auber heard a loud pop. And Auber was not working. I thought had blown either the extension cord or the outlet as that is where the sound came from. On further testing found the outlet was blown and there was no current coming from the Heater female plug on the back of the Auber. I did check inside and all the wiring looked ok. I sent unit to Auber after talking to Kane thru e-mails. They found the ground wire was lose from the power cord and also the SLR was blown. Anyway they have fixed the unit for free and also shipping it back to me for free. Looks like Auber Customer service is also very good. Since I had replaced the power cord with a short cold weather cord. I was concerned that would have blown the warranty. Kane told me that it was repaired and to keep an eye on it to make sure it is working fine. They also asked if the smoker was damage and I told them no as have used it twice since the problem happened with the outlet.
