veterans special

[suribachi]

Hi - I ordered the model 3 and provided my DD214 as proof of prior enlistment and requested a camo cover and the chip screen but when I received my smoker neither was included. It came with the standard black cover. No big deal on the cover, but I was looking forward to the free chip screen so I could use up all the bags of wood chips I still have leftover from my previous smoker. I have sent two emails to smoking-it to inquire and have not heard back. Are they typically slow to respond to emails?
Thanks

 

[NDKoze]

I would try texting Steve at 260-417-9951.

 

[SuperDave]

Prior to Monday, they were closed for several days doing inventory.  Steve answered the phone on Monday though.

 

[suribachi]

I sent my email on Tuesday. And correction, I only sent one email to inquire.

 

[DivotMaker]

Text or call Steve.  They're a little behind, as they were traveling and just got back in town Monday.  He'll make it right!

 

[kz0m]

Steve will make good on that, thank you for serving and enjoy the smoker!

Carl

 

[suribachi]

I'll send him a text today - thanks for the suggestions. And thanks for the thanks Carl.

 

[suribachi]

I sent a text to Steve and he replied back immediately. He is sending me the camo cover and the chip screen. Appreciate the support on this forum. I have a lot of reading to do on here!

 

[NDKoze]

I knew he would make it right. Steve steps up to the plate again. What a great company!

 

[swthorpe]

+1 

 

[suribachi]

I just wanted to say that Steve shipped me the screen and the cover right away. Great customer service - thank you Steve!

 

[DivotMaker]

Good to hear!