If you are saying that it never comes on, there may be a disconnected wire or defective light. But this pretty uncommon. If this is the case I would contact Steve at Smokin-It And he'll take care of you.
You could pull the back panel off and make sure a wire did not come disconnected then. If the wires/connections appear to be intact, I would call/text Steve and he'll take care of you.
I'm sorry to hear that you ran into this issue in your brand new smoker, but it should be easily resolved. Let us know what you find out.
Smoker isn't brand new. I had it for about a year and a half. I will take off the back panel and check it out before contacting Steve. Thanks for the advice.
Took off the panel and looks like a rivet popped off one end of the heating element and the ground wire to the light fell off. Rivet could of been a screw but there was not a nut anywhere and there were no threads on it. Light works now as it should.
TJ, that "rivet" is actually a high-temp ring terminal (crimp on) for the light wire. The power wire, and light wire, both go under the screw at the end of the element. Gets pretty hot there, and eventually they can fail.
TJ, that "rivet" is actually a high-temp ring terminal (crimp on) for the light wire. The power wire, and light wire, both go under the screw at the end of the element. Gets pretty hot there, and eventually they can fail.
I replaced it with a small screw and a nut. Think it will be OK? Any idea why it has a rivet on one end of the heating element and a screw on the other?
No idea about a rivet, TJ! It might have been a early thing they did at the factory? My #1 is almost 3 years old, and it had screws (I changed the heating element to the 400w version, which I recommend).