Texan in Tulsa
New member
After months of research, I finally pulled the trigger today and placed my order for the 3D. I was hesitant to buy that model as I will normally only being cooking for the two of us, but after reading the comments on going for the larger unit, I decided why not.
I also agree with others about the level of customer service you receive from SI. I e-mailed with a couple of questions a few days ago and received a personal reply from Steve with the answers the same day. Then today I placed my order around 1:30 pm and by 3:30 pm had a received an e-mail that my smoker had shipped. I thought there was no way they could process and ship that quick. I checked the FedEx tracking and found that it had indeed been picked up by FedEx and was enroute. All I can say is WOW!
I do own a Char-Griller Trio that I purchased from Lowes a few years ago. While the gas grill side is great, trying to maintain a desired temperature with the smoker is all but impossible.
Looking forward to receiving my new smoker and getting off to a great start thanks in part to the info I've been reading in the forum. Tons of great information for a newbie such as myself.
I also agree with others about the level of customer service you receive from SI. I e-mailed with a couple of questions a few days ago and received a personal reply from Steve with the answers the same day. Then today I placed my order around 1:30 pm and by 3:30 pm had a received an e-mail that my smoker had shipped. I thought there was no way they could process and ship that quick. I checked the FedEx tracking and found that it had indeed been picked up by FedEx and was enroute. All I can say is WOW!
I do own a Char-Griller Trio that I purchased from Lowes a few years ago. While the gas grill side is great, trying to maintain a desired temperature with the smoker is all but impossible.
Looking forward to receiving my new smoker and getting off to a great start thanks in part to the info I've been reading in the forum. Tons of great information for a newbie such as myself.