Kyle, call Steve. He'll send you a new probe, under warranty (if it's been less than 90 days). No biggie - it happens to all of them, sometimes! Probes are very fragile inside, and it doesn't take much to make them fail. It may have been damaged in manufacturing, or it may have been inadvertently submerged in water, during cleaning. Just call Steve and get a new one. I've been using multiple Aubers for the last 3 1/2 years, and have only lost one probe in that time.