Tom
New member
This should be good for a tiny chuckle.
I placed my first order from Smokelicious sometime around Wednesday and was excited to have the "Big Dang Box" of wood to use this weekend. I got home late last night, seeing a huge box on my front doorstep and eagerly opened her up only to find a box filled with very fine wood chips.
I did a Homer Simpson big "D'OH!!" and went and grabbed my laptop to check my order. Even though I triple checked my order before clicking submit, to make sure I was ordering the more ideal double filets for our smoker, I was now paranoid that I somehow messed something up.
Nope. Order was right.
Now, I already knew before I even placed my order, the spectacular reputation for excellent customer service from Smokelicious, so I had no concerns at all about getting it set right. I sent an email along with a photo of my box full of chips and early the next morning I got a apologetic reply.
The likely reason, humorously enough, even after passing thru no less than 6 different people's hands, with my order not mentioning "chips" anywhere......
My last name....
Yeah, my last name is Chips. I received a honest apology and and a promise to set it right, so now I'm going to have a lot of darn smoke wood stocked up!
Donna seemed like such a nice person. I told her not to worry and that I actually found it slightly humorous.
I think I'll change my last name to Chunks on all my subsequent orders.
8)
I placed my first order from Smokelicious sometime around Wednesday and was excited to have the "Big Dang Box" of wood to use this weekend. I got home late last night, seeing a huge box on my front doorstep and eagerly opened her up only to find a box filled with very fine wood chips.
I did a Homer Simpson big "D'OH!!" and went and grabbed my laptop to check my order. Even though I triple checked my order before clicking submit, to make sure I was ordering the more ideal double filets for our smoker, I was now paranoid that I somehow messed something up.
Nope. Order was right.
Now, I already knew before I even placed my order, the spectacular reputation for excellent customer service from Smokelicious, so I had no concerns at all about getting it set right. I sent an email along with a photo of my box full of chips and early the next morning I got a apologetic reply.
The likely reason, humorously enough, even after passing thru no less than 6 different people's hands, with my order not mentioning "chips" anywhere......
My last name....
Yeah, my last name is Chips. I received a honest apology and and a promise to set it right, so now I'm going to have a lot of darn smoke wood stocked up!
Donna seemed like such a nice person. I told her not to worry and that I actually found it slightly humorous.
I think I'll change my last name to Chunks on all my subsequent orders.
8)
