I recently purchased and received a 3.5 Pro Series Smoker. It arrived in good condition and appears to be a really quality product. What I think they could easily improve on was that while there were lots of instruction sheets, especially regarding the controller, there was nothing at all on assembling the unit. There was a few things I had to make guesses on and I hope I guessed right.
For instance, the tube from the Bella Smoke generator. Does the slotted end go into the smoker or the non-slotted end. I guessed slotted. Does the slot go up or down? Or does it matter?
There were numerous pieces that I would look at and ask myself, what is this??? Usually after playing with it awhile, I could figure it out. But it would be so easy to send out an assembly guide with these expensive pieces of equipment. And I believe it would add to increased customer satisfaction!
And that is the end of my rant.
For instance, the tube from the Bella Smoke generator. Does the slotted end go into the smoker or the non-slotted end. I guessed slotted. Does the slot go up or down? Or does it matter?
There were numerous pieces that I would look at and ask myself, what is this??? Usually after playing with it awhile, I could figure it out. But it would be so easy to send out an assembly guide with these expensive pieces of equipment. And I believe it would add to increased customer satisfaction!
And that is the end of my rant.
