Sigh, and I'm back. I wanted to give myself the maximum time of testing and cooling off before writing this.
JackT, I appreciate the input, but once meat goes in, it stays closed until probes (mine and/or the unit's) report done.
dibiase and Divot, I had a call with Steve and did the autotune. There were huge changes in settings (incredibly drastic), Steve mentioned it might not have gotten the factory tune.
So, temperature wise, it holds steady now. It is correct, and works the way I would expect it to. However, I'm still getting extremely sub-par results with my cooks. I ordered wood from Smokinlicious, and I'll refer you to the attached picture. BEFORE anyone goes and tells me I used too much wood, I know, and I've tried it with one, two and three pieces for experimentation's sake.
At the back of the unit you see the wood burns to ash. At the front of the unit (and really anything just in front of the very back of the smoker) everything turns black but never smokes.
While the temps are now steady, I'm also seeing weird results with my food. I wish I had saved a graph to you show you, but I'm getting zero stall in any of my food. Even brisket (10lb+), it goes from 0 to 195 in a perfectly straight line (at 225 degrees) in about an hour and a half. This thing is defying a law of physics or something.
I don't know what to do. I really want to just sell this thing and be done with it, but I keep reading about how much everyone on here loves it. Sigh.