Author Topic: Problem with 3D Button  (Read 911 times)

Chris633

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Problem with 3D Button
« on: November 28, 2016, 12:10:24 PM »
Hey all, I was hoping to get some feedback on an issue that recently popped up with my 3D. The last couple of smokes, the "+" button has been intermittently non-responsive. All other buttons work fine. Two smokes ago, when I turned on the smoker, the "+"did not work until a couple of minutes after it was on. Then it worked without issue. My most recent smoke, it worked fine on start up. However, over 12hrs into the smoke, I wanted to change a setting and it was again not working. I powered the smoker on and off a couple of times and it still didn't work. I just powered in on a few minutes ago and it was like the first time: non-responsive at first and then began working after about a minute.

Is this an issues folks have encountered before? Thanks! Chris
Chris - Stirling NJ
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old sarge

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Re: Problem with 3D Button
« Reply #1 on: November 28, 2016, 08:09:08 PM »
I've not had any problem like you describe.  As a matter of fact, no problems with my 3D controller at all.
David from Arizona
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DivotMaker

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Re: Problem with 3D Button
« Reply #2 on: November 28, 2016, 10:30:54 PM »
That's a new one on my, Chris!  I have used 3 different Auber standalone units, the 2D and 3D, and have never had a button malfunction.  You might want to give Steve a call, and see what he thinks.  I don't recall anyone else posting anything like this here, but there's a first for everything!
Tony from NW Arkansas
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Chris633

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Re: Problem with 3D Button
« Reply #3 on: November 29, 2016, 07:02:06 PM »
Thanks for the feedback! I searched the forum before posting and didn't find anything. So I had a suspicion that it may be a malfunction, but I wanted to be sure I didn't just miss anything. The problem seemed to coincide with the weather getting colder. However it's not that cold yet here in NJ. So I wasn't sure. I'll reach out to Steve and keep folks posted.
Chris - Stirling NJ
3D (newbie smoker)

DivotMaker

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Re: Problem with 3D Button
« Reply #4 on: November 29, 2016, 07:09:54 PM »
Thanks Chris!  I've used Aubers well-below freezing, so this one has me stumped!  May be as simple as a bad board in the controller, but I don't want to jump to conclusions.  Let us know what Steve thinks.
Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!

Chris633

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Re: Problem with 3D Button
« Reply #5 on: December 06, 2016, 11:39:55 PM »
Just wanted to post a quick update. I checked with Steve regarding the problem. I had to detach the digital controller and send it in for repair. They will be replacing the digital board. It went out in the mail yesterday. Hopefully I don't have to wait too long and can get back to smoking soon!
Chris - Stirling NJ
3D (newbie smoker)

DivotMaker

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Re: Problem with 3D Button
« Reply #6 on: December 11, 2016, 03:23:16 PM »
Let us know how it works out, Chris!  Sorry you had a problem with it!  That's a rare one...
Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!

Chris633

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Re: Problem with 3D Button
« Reply #7 on: December 23, 2016, 10:49:46 PM »
I sent it out on a Monday and got it back that very next Friday of the same week! I could get over how fast the turnaround was. I expected to have to wait at least a week before I was up and going again. I ended up doing three smokes this last weekend without any issues.
Chris - Stirling NJ
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ibbones

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Re: Problem with 3D Button
« Reply #8 on: December 24, 2016, 12:09:43 PM »
I sent it out on a Monday and got it back that very next Friday of the same week! I could get over how fast the turnaround was. I expected to have to wait at least a week before I was up and going again. I ended up doing three smokes this last weekend without any issues.
I bet that was a sigh of relief.  Glad it went well.
Michael "BONES" T. 
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