I know what you mean though Kari! I was in a Sam's today and asked if they could order pork belly, the guy looked at me like I was from Mars and started telling me all the pork they "could" order, which is what they have in the display cases, duh ;>) Also, the first guy I talked to didn't know what a pork belly was, I had to explain to him ;>))
I think they treat their workers behind glass like the secret police or something, they are hard to get to come to the window and when they finally do, they act as though they know nothing, oh well, so it goes.....