Author Topic: Auber customer service  (Read 2285 times)

SuperDave

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Auber customer service
« on: February 03, 2016, 05:04:36 PM »
I want to give a thumbs up to Auber customer service.  I got an e-mail when they received my Auber to let me know that it had arrived and I've been getting multiple e-mails a day with updates after each test they perform.  If the unit isn't fixed when I get it back, I know that it isn't for a lack of effort on Auber's part.  They have had a hard time getting the problem to reproduce itself so they are swapping the jack plug in the event that it is not making a reliable connection.  Fingers are crossed.  Super Bowl food will be smoked the old fashioned way this weekend. 
Model 4, Harrisville, Utah

DivotMaker

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Re: Auber customer service
« Reply #1 on: February 03, 2016, 09:58:36 PM »
Couldn't ask for much more, Dave!  I hope it works out for you!
Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!

SuperDave

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Re: Auber customer service
« Reply #2 on: February 04, 2016, 11:45:58 AM »
Got a tracking number notification today so, it is on its way back home. 
Model 4, Harrisville, Utah

DivotMaker

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Re: Auber customer service
« Reply #3 on: February 04, 2016, 09:42:11 PM »
Got my fingers crossed for you, Dave!
Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!