Author Topic: "Customer service is NOT a department. It's an attitude!"  (Read 2473 times)

EFGM

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"Customer service is NOT a department. It's an attitude!"
« on: July 29, 2016, 08:03:59 PM »
I have to post this email I received from Donna with Smokinlicious. I think most of you order you wood from the
same company, or perhaps somewhere else. The Title of this post is on their signature line of the email and they, like everyone says about Smokin-it, live up to
it. If you don't currently use this company I sincerely hope this example will earn them your business.


Good Day, Doug!

Thank you for your recent order of SmokinLicious Gourmet Wood Products!
Your order is scheduled to ship July 29, 2016 and is expected to
arrive in Carrollton, TX in 4 business days. The FedEx Ground Tracking
Number on your order is: ############### (go to www.fedex.com and select
"Track a Package"). I noted your wood selections in this order.

I wanted to also inform you that based on your previous order history, it
appears that you ordered the wrong product. I processed an order today
for The Combo which is suppose to contain wood chips and wood chunks. You
only wanted wood chunks so you should have ordered the Serious Double
Filet Wood Chunk. I went ahead and provided the woods in the quantities
you directed and did not adjust pricing for the difference. I just want
to be sure you order the correct product next time.

Thank you again for your order AND the repeat business. If you should
have any questions or comments, feel to contact me anytime.

Be sure to follow us on Instagram, Twitter, Google+, and see our
publications on Flipboard! Photos and article suggestions always welcome!


https://twitter.com/DrSmokeSmokin

https://www.instagram.com/smokinlicious/

https://flipboard.com/search/smokinlicious


"Bon-Bar-B-Q"!"


Donna
Smokinlicious Gourmet Wood Products
1-800-941-5054
www.smokinlicious.com

"Customer service is NOT a department. It's an attitude!"
Doug
Carrollton
A Briskitarian with Briskititus
#4D w/Big Red Upgrade: PG1000: Fireboard
 
"SMOKIN-IT CARES"

jcboxlot

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  • John, York PA.
Re: "Customer service is NOT a department. It's an attitude!"
« Reply #1 on: July 29, 2016, 09:50:30 PM »
Not surprised.  I deal with a few what would call "rural NY" vendors and they are top notch.


A good co





Smokin It #2.  Weber Genesis. Old Smokey charcoal.  Work from home antique tool dealer and living the dream.  Dad, Husband, Cook.  John~York PA

DivotMaker

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  • Model 1, 2D conversion, and 3D!
Re: "Customer service is NOT a department. It's an attitude!"
« Reply #2 on: July 31, 2016, 11:55:09 AM »
Donna's the best!
Tony from NW Arkansas
"Official Smokin-It Test Pilot"
Smokin-It Model 1, 2D conversion, and 3D
Auber PID, NexGrill 896 6-burner, CharBroil Big Easy, Anova Precision Cooker w/WiFi
Wife, Son and One REALLY Big Dog!